PAYMENT, CANCELLATION, AND REFUND TERMS AND CONDITIONS
Last updated: August 28, 2026
By placing an order, checking the box to accept these terms, and completing a payment on sandycoaching.com, you acknowledge that you have read, understood, and agreed to the following terms.
1. SCOPE
These terms apply to online courses, digital materials, coaching programs, one-on-one sessions, and any other products or services offered by Sandy Coaching.
You must be at least 18 years old or have the consent of a legal guardian to make a purchase.
Nothing in these terms limits any consumer rights that cannot be waived under applicable law.
2. PRICING AND PAYMENT METHODS
Prices are displayed on the relevant product, service, or checkout page and are charged in U.S. dollars unless otherwise stated.
Sandy Coaching accepts card payments through third-party payment processors integrated into the website. If a customer cannot pay by card, Sandy Coaching may offer alternative payment methods, such as Zelle or bank transfer, after verifying the customer’s information.
Customers are responsible for reviewing the selected product or service, total price, and contact information before submitting payment. Currency conversion fees, bank fees, and other charges imposed by the customer’s financial institution are outside Sandy Coaching’s control.
An order is confirmed only after payment has been completed or successfully verified by Sandy Coaching.
ACCESS TO COURSES AND DIGITAL PRODUCTS
After successful payment, course access or digital materials will be provided through the customer’s account or sent to the email address supplied during checkout.
Access is personal and non-transferable. Customers may not share accounts, copy, distribute, resell, publish, or commercially use any course content or materials without prior written permission from Sandy Coaching.
The access period for each course will be based on the information displayed on the course page at the time of purchase.
4. ONLINE COURSE CANCELLATIONS AND REFUNDS
Customers may request a refund within seven calendar days of payment if all of the following conditions are met:
* Course progress has not exceeded 20%.
* The customer has not downloaded, copied, or used materials reserved for enrolled students.
* The account shows no evidence of sharing, copyright infringement, or other violations of these terms.
* The request is submitted from the same email address used to register or complete the purchase.
After seven calendar days, or once the customer has completed more than 20% of the course, downloaded course materials, or used included benefits, the payment becomes non-refundable in cases involving a change of mind or personal circumstances.
Sandy Coaching will still review refund requests involving duplicate payments, incorrect charges, failure to provide access, or a serious technical issue that Sandy Coaching cannot resolve within a reasonable period.
5. COACHING CANCELLATIONS AND RESCHEDULING
When purchasing a coaching session, the customer is responsible for providing accurate information and cooperating with Sandy Coaching to confirm the appointment.
A customer may reschedule one time at no additional charge by providing at least 24 hours’ notice. The new appointment will be subject to Sandy’s availability and must be confirmed by both parties.
If the customer cancels within 24 hours of the scheduled appointment, does not attend, or arrives late, the session will be considered used and the payment will not be refunded. If the customer arrives late, the session will still end at the originally scheduled time.
If the coaching session has not yet taken place, the customer may request cancellation and a refund within seven calendar days of payment. After this period, the customer may reschedule according to the policy above, but the payment will not be refunded due to a change of mind or personal circumstances.
If Sandy Coaching must cancel an appointment, the customer may choose to reschedule or receive a full refund for the coaching session that was not provided.
6. COURSE AND COACHING BUNDLES
For programs that include both an online course and coaching services, the course portion is governed by Section 4, while the coaching portion is governed by Section 5.
If part of the program has already been used, Sandy Coaching will only consider a refund for the unused portion that remains eligible. The refundable amount will be calculated after accounting for any bundle discounts or promotional pricing applied at the time of purchase.
7. HOW TO REQUEST A CANCELLATION OR REFUND
Refund and cancellation requests must be sent to:
sandynguyen.coaching@gmail.com
Please include the following information:
* Full name.
* Email address used for the purchase.
* Order number or proof of payment.
* Name of the course or service.
* Reason for the cancellation or refund request.
Sandy Coaching will review the request and generally respond within three to five business days.
Approved refunds will be returned to the original payment method whenever possible. For card payments, the refunded amount generally appears in the customer’s account within five to ten business days after the refund is processed, depending on the bank or card issuer.
For payments made through Zelle or bank transfer, Sandy Coaching may request additional information to verify account ownership before issuing a refund.
8. NO GUARANTEE OF RESULTS
Sandy Coaching’s courses, materials, and coaching sessions are provided for educational purposes, general guidance, and the sharing of practical experience.
The content does not replace professional financial, investment, tax, legal, insurance, or other licensed advice.
Individual results depend on each customer’s circumstances, decisions, abilities, effort, and implementation. Sandy Coaching does not promise or guarantee any specific income, profit, investment return, or other outcome.
Customers remain solely responsible for their own financial, investment, business, and personal decisions.
9. RIGHT TO REFUSE OR CANCEL AN ORDER
Sandy Coaching reserves the right to refuse, suspend, or cancel a transaction if there is evidence of fraud, unauthorized payment, a technical pricing error, account sharing, copyright infringement, misuse of the website, or conduct that may harm the platform or student community.
If Sandy Coaching cancels an order and the customer has not violated these terms, any payment relating to services that have not yet been provided will be refunded.
10. CHANGES TO THESE TERMS
Sandy Coaching may update these terms to reflect changes in its services, business operations, or applicable law.
The version in effect at the time of purchase will apply to that transaction unless applicable law requires otherwise.
11. CONTACT INFORMATION
For questions regarding payments, coaching appointments, cancellations, or refunds, please contact:
Sandy Coaching
Email: sandynguyen.coaching@gmail.com
Website: https://sandycoaching.com